No — you can get a full quote and complete a booking as a guest. We'll ask for your email address at checkout to send your confirmation. Creating an account lets you track your booking and view history.

You can book up to 5 months in advance. Moving teams keep their availability calendars up to date so you'll only see options that are free on your chosen date.

Minor changes (such as access notes or contact details) can be made via the platform. For date or address changes, please contact our support team as soon as possible on 0800 123 4567.

You can cancel via your account up to the day before the move. Refund timelines depend on payment method: card refunds typically arrive within 3–5 working days. Late cancellations (within 24 hours) may incur a fee — please see our Terms & Conditions.

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe, and UK bank transfer. Bank transfers are reconciled manually — your booking will be confirmed within 1 working day of payment receipt.

The moving team is paid after both parties have confirmed the job is complete. Payment is never released automatically before completion, protecting both customers and providers.

HireVanAndMan charges a 35% service fee on the moving team's rate. This is included in all quotes and covers payment handling, vetting, platform maintenance, and 7-day customer support.

Yes. All card payments are processed by Stripe, which is PCI-DSS Level 1 certified. HireVanAndMan never stores your card details.

If your moving team misses the job, we immediately search for a replacement. If no replacement can be found in time, you'll receive a full refund and our team will contact you to resolve the situation personally.

Additional time is charged at the moving team's overtime rate, which is shown before you book. You'll never be surprised by a charge — any overrun should be discussed with you first.

Yes — select 'Packing Assistance' on the quote form and moving teams who offer this service will appear in your results.

Click Apply to Join and create an account. You'll need to upload your required compliance documents and service details. Applications are reviewed within 1–2 working days.

You set your own rates. After the 35% platform fee, moving teams typically earn 65% of the booking value. You can configure weekday, weekend, public holiday, and out-of-hours rates independently.

After job completion is confirmed, your payment is approved for release. Back-office staff then process the transfer to your registered bank account or Stripe Connect account.